Acceptance of these website terms
This website is operated by Astros Marketing (Pty) Ltd on behalf of VinylCutter Craft. The site is intended for customers in South Africa, including hobby users, small businesses and resellers who need vinyl cutters, heat transfer vinyl and related support.
By browsing the site, sending an enquiry, placing an order or requesting support, you confirm that you understand these terms and will use the site in a lawful manner. If you do not agree, please do not use the website or rely on any content shown here.
How the website may be used
You may use the website to view product details, ask for pricing, request setup help and contact our team at our contact form. You must not misuse the site or use it in a way that could damage systems, interrupt access or interfere with other users.
- Do not send information that is false, deceptive or unlawful.
- Do not attempt unauthorised access to any system, form or message account.
- Do not reproduce site content for resale or present it as your own.
- Do not use the site for spam, phishing or fraudulent enquiries.
We may suspend access or decline assistance where we believe a user has acted improperly.
Product information, pricing and stock
We aim to keep product descriptions, specifications and pricing accurate, but errors can occur. Machine sizes, cutting widths, accessory compatibility and stock levels may change without notice. This is especially relevant for customers comparing models for office use, home studios or workshop spaces in Kya Sand, Randburg, Sandton, Midrand, Roodepoort and Pretoria East.
Any quotation, estimate or pricing shown through the website is subject to confirmation before acceptance. Final pricing may vary due to stock changes, courier costs, payment method or special service requests. If a listed price is clearly incorrect, we may cancel or correct the order before dispatch.
Orders, payment and delivery
An order is only confirmed once payment is received or once we have issued written acceptance. We may request proof of payment, delivery details or extra information before processing. Orders may be delayed if the customer provides incomplete contact details or if a product needs testing, setup or software connection help before dispatch.
- Delivery times are estimates, not guarantees.
- Risk passes according to the delivery terms communicated with the order.
- Customers must inspect parcels on arrival and report visible damage promptly.
- Where delivery is refused or delayed by the customer, extra charges may apply.
Customers in humid coastal areas should store machines and materials correctly after delivery. In Johannesburg and other inland areas, dust control and stable power are also important for cut consistency.
Support, training and technical limits
We provide practical support for new machine setup, blade calibration, material testing, software connection help, cut quality troubleshooting, heat press checks, routine cleaning, replacement parts help, remote support sessions and workflow help. Support is intended to assist the customer but does not replace proper operator training or safe use instructions.
Results can vary depending on vinyl type, heat transfer material, blade condition, design complexity, computer settings and the condition of the machine. Load-shedding, unstable power or interrupted internet may affect remote support sessions and software connection help. We will make reasonable efforts to assist, but we do not guarantee a specific production outcome.
Intellectual property, liability and governing law
All website text, images, product descriptions, layout and supporting material are protected by law unless stated otherwise. You may not copy, reproduce or distribute our material without written permission. Logos, design files and customer artwork remain the property of the relevant owner.
To the fullest extent allowed by South African law, VinylCutter Craft and Astros Marketing (Pty) Ltd are not liable for indirect loss, lost profit, business interruption, machine misuse, incorrect installation, improper blade settings or damage caused by incompatible material. Nothing in these terms limits rights that cannot lawfully be excluded. These terms are governed by the laws of South Africa, and any dispute will be handled under South African jurisdiction.
Updates, contact and service notices
We may update these terms from time to time to reflect legal changes, service adjustments or updated support procedures. The version published on the website at the time of use will apply. It is the customer’s responsibility to review the terms before placing an order or requesting paid support.
For questions about these terms, product support or account queries, send us a message through our contact form. We serve customers nationwide from Kya Sand, Johannesburg, with regular support activity in Randburg, Sandton, Midrand, Roodepoort and Pretoria East. Please allow reasonable time for a response during business hours, especially during busy periods or when power interruptions affect operations.